This Privacy Policy explains how Vortechslab ("Vortechslab", "we", "us", or "our") collects, uses, shares, and protects personal information when you visit vortechslab.com (the "Website") or contact us through it. By using the Website you acknowledge the practices described here.
1. Who we are
Vortechslab is a software company that designs, builds, and supports digital products. For the purposes of data protection law, we are the controller of the personal information described in this policy.
- Contact for privacy matters: info@vortechslab.com
2. Information we collect
Information you provide
When you submit our contact form or email us, we collect the information you choose to share, which may include:
- your name, email address, and phone number;
- the service you are interested in and your estimated budget;
- the message and any details you include about your project.
Information collected automatically
When you visit the Website, our hosting provider and our systems may automatically record technical information such as your IP address, browser type, device type, operating system, referring page, the pages you view, and the date and time of your visit. This information is used to deliver the Website, keep it secure, and diagnose problems.
Local storage and similar technologies
The Website stores your theme (light or dark) and language preference in your browser's local storage so the site looks the way you chose on your next visit. This information stays on your device and is not used to track you. We do not currently use advertising or analytics cookies. If we introduce analytics in the future, we will update this policy and request consent where the law requires it.
3. How we use personal information
We use personal information to:
- respond to your enquiries and prepare proposals;
- provide, operate, and improve the Website and our services;
- keep the Website secure and prevent abuse, fraud, and spam;
- comply with legal obligations and enforce our terms;
- communicate with you about our services where you have asked us to or where the law allows.
4. Legal bases for processing
Where the General Data Protection Regulation (GDPR) or similar laws apply, we rely on the following legal bases:
- Consent, when you submit the contact form and ask us to contact you, and for any optional communications;
- Legitimate interests, such as securing the Website, preventing abuse, and improving our services, balanced against your rights;
- Performance of a contract or pre-contractual steps, when you ask us to provide services or a proposal;
- Legal obligation, where we must retain or disclose information by law.
5. How we share information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only with:
- Service providers who process data on our behalf under appropriate agreements, including our contact form processor (Web3Forms), our website hosting provider, and our email and communication tools;
- Professional advisers, such as lawyers, accountants, and insurers, where reasonably necessary;
- Authorities or other parties when required by law, or to protect our rights, users, or the public;
- A successor entity in connection with a merger, acquisition, or sale of assets, subject to this policy.
6. International transfers
Our service providers may process information in countries other than your own, including countries that may not offer the same level of data protection. Where required, we use safeguards such as standard contractual clauses to protect your information.
7. How long we keep information
We keep personal information only for as long as needed for the purposes described in this policy. Enquiries that do not lead to an engagement are generally deleted within 24 months of our last contact. If we work together, we keep relevant records for the duration of the engagement and for the period required by law, tax, and accounting rules.
8. Your rights
Depending on where you live, you may have the following rights regarding your personal information:
- Access the information we hold about you and receive a copy;
- Correct inaccurate or incomplete information;
- Delete your information, in certain circumstances;
- Restrict or object to certain processing, including processing based on legitimate interests;
- Data portability, to receive your information in a structured, commonly used format;
- Withdraw consent at any time, without affecting processing that took place before withdrawal;
- Lodge a complaint with your local data protection authority.
Residents of California
Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what personal information we collect, use, and disclose, to request deletion and correction, and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined by California law, and we will not discriminate against you for exercising your rights.
How to exercise your rights
Email us at info@vortechslab.com. We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law, generally within 30 days.
9. Security
We use reasonable technical and organizational measures to protect personal information, including encrypted connections (HTTPS) and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Children's privacy
The Website is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.
11. Third-party links
The Website may link to third-party websites and social networks. We are not responsible for their content or privacy practices, and we encourage you to read their policies.
12. Changes to this policy
We may update this policy from time to time. We will post the updated version on this page and change the "last updated" date. Material changes will be highlighted where appropriate.
13. Contact us
If you have questions about this policy or how we handle personal information, contact us at info@vortechslab.com.